Stakeholder Engagement
Almarai engages with key stakeholder groups that influence or are affected by our operations and long-term performance. The overview below summarizes why these stakeholders matter, what they expect, and the main channels used to engage with them.
Shareholders and Investors
Why they matter
Shareholders and investors provide the capital that supports Almarai’s growth and long-term strategy. Their confidence underpins valuation, funding flexibility, and access to capital.
What they expect
- Sustainable financial performance and disciplined growth
- Predictable returns through dividends and long-term value creation
- Timely disclosure of price-sensitive information and key business developments
- Strong governance and regulatory compliance
- Clear reporting, including progress on material sustainability priorities
How we engage
- Board and shareholder meetings, including the AGM
- Investor Relations function and direct enquiries
- Scheduled reporting and market disclosures
- Earnings communications and investor briefings
- Investor Relations website and application
Consumers
Why they matter
Consumers are central to Almarai’s business. Trust and loyalty depend on consistent product quality, safety, availability, and value.
What they expect
- Product and ingredient quality, freshness, and safety
- Nutrition and health considerations
- Transparent product information and responsible marketing
- Fair pricing and availability
- Responsible and environmentally sound production practices
- Animal welfare considerations
- Responsive customer service
How we engage
- Direct communication channels and customer service
- Social media engagement (e.g., Facebook, Instagram, X, YouTube)
- Website and digital platforms
- Customer call center, hotline, and WhatsApp
- Consumer surveys and feedback mechanisms
Employees
Why they matter
Employees are essential to Almarai’s operational performance and long-term success. Engagement and retention depend on fair treatment, safe working conditions, and opportunities to develop and progress.
What they expect
- Fair pay and benefits
- Equal opportunity and non-discrimination
- A safe and healthy work environment
- Job security and stable employment conditions
- Training, development, and career progression
- Clear communication and transparent management practices
- Accessible grievance and whistleblowing mechanisms
How we engage
- HR policies and employee communications
- Training and development programs
- Employee feedback and satisfaction surveys
- Grievance and complaint mechanisms, including anonymous channels
- Regular engagement through management and internal communications
Suppliers
Why they matter
Suppliers support Almarai’s continuity of operations and are critical to maintaining product quality, food safety, and reliable delivery across the value chain. Effective engagement helps manage compliance expectations and strengthen supply reliability.
What they expect
- Clear commercial terms and pricing
- Clear ordering processes and agreed delivery schedules
- Procurement process transparency and fair treatment
- Quality and food safety requirements
- Clarity on innovation and sustainability requirements
- Accessible channels for feedback and issue resolution
How we engage
- Supplier qualification and onboarding against business requirements
- Supplier relationship management, performance reviews, and ongoing monitoring through contract and procurement processes
- Business review meetings, site visits, and audits (as required)
- Feedback and grievance channels through procurement engagement
Government and Regulatory Bodies
Why they matter
Government and regulators shape the legal and operating environment for Almarai’s business. Effective engagement supports compliance, food safety, and continuity of operations across Almarai’s markets.
What they expect
- Compliance with national legislation and regulatory requirements
- Food safety and quality assurance
- Transparent reporting and timely disclosures where required
- Environmentally responsible production practices, including emissions management
- Contribution to economic development and food security
How we engage
- Ongoing coordination through regulatory affairs and compliance teams
- Stakeholder meetings and open dialogue with relevant authorities
- Formal reporting, inspections, and audit processes (internal and external)
- Participation in government forums and working groups, as required
- Engagement on evolving requirements and standards
Civil Society Organizations and Community
Why they matter
Communities and civil society organizations influence Almarai’s social license to operate and play an important role in identifying community priorities, supporting food security, and strengthening trust in the company’s role as a national food producer.
What they expect
- Community investment and meaningful engagement
- Support for food security and vulnerable groups
- Responsible environmental practices, including emissions management
- Transparency and credible disclosure on sustainability performance
- Animal welfare practices
- Contribution to social and economic development
How we engage
- CSR programs and community partnerships
- Community engagement initiatives and local outreach
- Support through donations and targeted assistance (including food support)
- Educational and student learning opportunities
- Ongoing communication with community organizations, as appropriate