Stakeholder
Engagement
We endeavor to maintain an active dialogue with stakeholders on a continual basis, whether consumers, investors, employees, regulators or civil organizations. In so doing, we use a range of communication channels that are most appropriate to their specific interests.
Historically, the most popular of our engagement programs has been the access we provide to the public at manufacturing facilities in Saudi Arabia. During the pandemic we made the decision to lock down all onsite facilities to ensure sustained production capabilities, restricting access for the public to visit our pioneering facilities. However, as our communities emerged to normality, we resumed our facilities visit program in the latter part of 2022.
How we engage
Shareholders
and Investors
and Investors
- Board meetings
- Public reports
- Disclosures
- Shareholders’ Rights Policy
- Investor Relations
- Almarai Code of Conduct
- Reporting Violation Policy
- Global Anti-bribery and Corruption Policy and Procedures
- Investor day
- Annual General Meeting (AGM)
- Regular investors meetings
Consumers
- Social media channels
- Visitor tours
- Website
- Call center
Employees
- HR Policy
- Training and development program
- Training needs analysis
- Employee grievance mechanism
- Employee relations WhatsApp number
- Employees whistleblowing via Almarai website
- Employee satisfaction surveys (ad hoc)
- Internal communication campaigns and programs
Government and
Regulatory Bodies
Regulatory Bodies
- Internal audit
- Stakeholder meetings and open dialogue
- Statutory reporting
- Working closely with regulators to develop improved standards of governance and reporting
Civil Society Organizations
and Community
and Community
- CSR activities
- Student learning opportunities
- Food donations
Suppliers
- Identify and source suppliers against business requirements
- Business transactions
- Monitor and review performance through contract management
- Supplier relationship management programs
- Business review meetings and audits
How often we engage
Shareholders
and Investors
and Investors
- Daily shareholder inquiries
- Weekly and monthly analyst meetings
- Quarterly disclosures
- Annually IR day and Annual Report
- Upon inquiry
Consumers
- Daily posting
- Weekly tours
- Annual website updates and publishing
- Upon inquiry
Employees
- Monthly Grievance Report and campaign communication
- Daily responses to WhatsApp tickets
- Monthly report on whistleblowing cases
- Employee engagement survey shared yearly with employees
- International and National Day’s communications and events
- Celebrating employees’ personal achievements (e.g. promotions, childbirth, etc.)
- Launched WE Ambassadors program
- Launched employee wellbeing programs, under the pillar WE Care, such as a mental health campaign, WE Support programs, a marathon and fitness time agreement
Government and
Regulatory Bodies
Regulatory Bodies
- Annually, quarterly and ad-hoc, as required
Civil Society Organizations
and Community
and Community
- Weekly school activities
- Annual Almarai Awards
- Monthly sponsorships
Suppliers
- Daily business transactions
- Daily business communications
- Weekly reviews and meetings
- Monthly/annual visits and audits
Key areas discussed
Shareholders
and Investors
and Investors
- Financial results
- Production and growth
- Dividends
- Contribution to economic development
- Share price
- Data disclosure and credibility
- Material developments
- Market share
- Publicly disclosed data about Environmental, Social and Governance (ESG) performance, including strategies, targets and goals, methods for evaluation, policies and procedures
Consumers
- Product and ingredients quality, freshness and safety
- Product nutritional value and health implications
- Product price
- Brand reputation
- Environmentally sound production practices
- Animal welfare
- Fair and ethical marketing
- International recognition and certificates
- Direct communication channels
Employees
- Fair payment and benefits
- Equal opportunity
- Engagement and motivation
- Transparent hierarchies
- Job security
- Training and career development
- Safe work environment
- Grievance mechanisms
Government and
Regulatory Bodies
Regulatory Bodies
- Compliance with national legislation and regulation
- Food security
- Contribution to economic development
- Environmentally sound production practices
- GHG emissions and impact on climate change
- International recognition and certificates
Civil Society Organizations
and Community
and Community
- Corporate Social Responsibility (CSR) and engagement
- Funds and financial support
- GHG emissions and impact on climate change
- Data disclosure and credibility
- Animal welfare
- Environmentally sound production practices
- Contribution to social and economic development
Suppliers
- Price
- Delivery and performance
- Innovation and sustainability
- Ethical and financial compliance
- Procurement process compliance
- Quality and food safety compliance
- Complaints, grievances and feedback
Actions implemented
Shareholders
and Investors
and Investors
- Fully implemented and adopted best investor relations practice
Consumers
- Fully implemented and adopted common practice
Employees
- Fully implemented and adopted common practice
Government and
Regulatory Bodies
Regulatory Bodies
- Full compliance with existing framework and working to develop regional and global standards
Civil Society Organizations
and Community
and Community
- Fully implemented and adopted common practice and included in annual planning process
Suppliers
- Implemented action plans
- Ongoing performance monitoring, routinely and as part of procurement engagement with suppliers
How we create value
Shareholders
and Investors
and Investors
Keeping shareholders updated on all material developments, with high transparency through:
- Tadawul
- Investor Relations website
- Investor Relations Application
Consumers
- Producing high quality products
- Ensuring availability of products
- Developing innovative new products based on consumer feedback and needs
- Keeping consumers informed and empowered by communicating key information and updates
- Resolving issues and providing a positive customer experience
Employees
- Ensuring that employees can raise their inquiries, requests and complaints easily and anonymously
- Enhancing employee engagement, productivity and overall satisfaction
- Creating a positive work environment, increasing employee retention and improving organizational performance
- Creating awareness and engagement with employees
Government and
Regulatory Bodies
Regulatory Bodies
- Contributing to food security in Saudi Arabia and key international markets
- Championing key F&B innovations for Saudi Arabia
- Setting a standard for our industry and markets for compliance, transparency and reporting
- Timely update of changes and new information from regulatory regarding best practices related to food and heath safety
Civil Society Organizations
and Community
and Community
- Raising public awareness and care for the supported community segments and their causes
- Supporting activities and segments with products and services that engage and empower them
Suppliers
- Business continuity
- Improving business relationships
- Improving suppliers’ business visibility and stability through sharing our business plans and forecasts
- Promoting ethical business practices
- Compliance to laws and regulations
- Compliance to contractual obligations
